Travel, hotel and tour contracts
Cancellations, itinerary changes, overbooking, deposits, package-tour disputes and refund claims against travel agencies, platforms, hotels and transport providers.
Services | Travel & short stays
Legal help for tourists and short-stay visitors in China
Practical civil remedies for problems that arise during a visit — including claims that continue after you have left China.
Civil problems that arise during a stay in China
A short visit leaves little time to resolve a dispute. The practical question is usually whether a refund, a compensation claim or a formal complaint can be pursued while you are still in the country — or later, from abroad, under a written instruction.
Consumer and retail disputes
Defective goods, misleading descriptions, prepaid cards, refusal of refunds and disputes with online platforms, with a written account of the applicable consumer remedies.
Personal injury and accidents
Civil compensation claims arising from accidents during travel, including the evidence needed, the calculation heads commonly claimed, and negotiation with insurers or operators.
Loss, theft and documentation
Practical guidance on police reports, written records and the documents needed to support an insurance or civil claim, including where a certified translation is required.
A realistic sequence
- 01
Preserve the evidence
Keep receipts, booking confirmations, chat records, photographs and the business name of the other party. Screenshots of platform listings are useful.
- 02
Fix the record in writing
A dated written complaint or demand creates a clear record and often resolves the matter faster than repeated oral discussion.
- 03
Assess the remedy
I explain what a refund, replacement or compensation claim would require, and whether the amount at stake justifies formal proceedings.
- 04
Escalate if needed
Administrative complaint, mediation, or a civil claim. If you have already left China, instructions and documents can be handled remotely.
Limits worth knowing
- This practice handles civil matters. Criminal complaints, criminal defence and immigration or visa problems are outside its scope.
- A short stay can make litigation impractical; sometimes the honest advice is that a written settlement demand is the proportionate option.
- Court filings and evidence in China are in Chinese. Translations and interpretation are arranged separately and are not included in a legal opinion.
If you are still in China
Please keep the original receipts and any written record from the other party. A photograph of a receipt is useful; the original is better.
Describe what happened during your stay
Include the dates, the name of the business or platform, the amount involved and the documents you still have.